Welcome
Energy Texas!
This is the start
of something beautiful!
We have some exciting news to share!
Energy Texas has agreed to transfer your contract to BKV Energy, an innovative leader in the energy industry. As a result, your electricity service will be seamlessly transferred to BKV Energy. We are thrilled to welcome you to our family.
Here’s what you can expect:
No Change to Your Contract:
Your current contract period, rates, and plan details (including renewables percentage) will remain unchanged, ensuring you continue to receive the best possible value for your electricity service.
Outstanding Customer Support:
Our dedicated team of experts is here to help you with any questions or concerns. We want you to feel right at home with BKV Energy, and we’re committed to providing the exceptional service you deserve.
Seamless Transition:
First and foremost, we want to assure you that this transition will be smooth and worry-free. Your service will not be interrupted, and you won’t need to lift a finger. The switch to BKV Energy will happen automatically, so you can continue to enjoy the reliable power you’ve come to expect.
A Brighter Tomorrow:
BKV Energy is devoted to sustainable development and reducing our environmental impact. We are constantly exploring innovative technologies to achieve net-zero carbon emissions and create a greener future.
Don’t worry:
your rates and plans won’t change.
We understand that change can sometimes be challenging, but rest assured, your plan and rates will remain unchanged. Our primary goal is to make this transition as smooth as possible while continuing to provide you with the exceptional service you’ve come to expect.
What people are saying about us
Great electric company. Most providers have tricky price structures that make it hard to know what your bill will be. But with BKV Energy you know exactly what you will get. Highly recommend!
Honest and straightforward energy provider. They have only simple products with transparent and fair rates – no gimmicky products such as weekends free or bill credits etc.
Informative website, seamless sign-up, and excellent customer service. I’m thrilled we locked in such a good rate for an extended period of time. I’m looking forward to saving extra money this summer.
0
Power provided
Texas zip codes served
~0
Homes in Texas our
plant can power
Zero
Surprise
fees
0+
Years BKV has served
the Texas community
Who is BKV Energy?
We’re a different kind of electricity provider.
Like Energy Texas, BKV Energy is passionate about powering homes across Texas with quality energy solutions. For over seven years, BKV has worked to secure reliable, sustainable natural gas to fuel the grid and power millions of homes across the country.
Now, we welcome you to our next chapter – BKV Energy – an innovative retail electricity provider for Texas. But we’re here to do things differently, and to do them right. For you.
You will receive the same competitive pricing and dependable customer service that you come to expect, plus additional plus some interesting additional services that will be rolled out in the near future. By joining the BKV family, you’re choosing a brighter future for yourself, your community, and the great state of Texas.
Competitive Prices
Fair, competitive pricing for your electricity, so you receive the best value for your home.
Simple Plans
Sometimes less is more. Less confusion, and no gimmicks. We keep it straightforward.
Expert Support
Experience a provider focused on you, with dedicated support from our professional team.
Trusted Source
Committed to providing the transparency you expect, in everything we do.
Welcome to BKV Energy! I’m thrilled to have you join our community of like-minded individuals who believe that energy can be a force for good. In an industry where gimmicks and fine print are all too common, we want to be different. We want to empower you through transparency, fairness, and a commitment to building a long-term relationship with you. We have a lot of exciting things coming down the pipeline, but in the meantime, our top priority is making sure your transition to BKV Energy is seamless and stress-free. We have an entire team of experts ready to help you every step of the way. Thank you for choosing BKV Energy. Together, we can create a brighter, more sustainable future.
Javier Hinojosa
Vice President, Retail Power
Ever wonder what happens when you flip a switch?
Get to know BKV Energy
We’re building toward a brighter future. With you.
We Empower You
Through obsessive transparency.
Through meticulous simplicity.
Through a commitment to fairness.
By putting energy back into the grid.
Everything we do at BKV Energy is designed to empower customers, from our no-nonsense, straight forward plans, to the insights gained living on the other side of the meter.
We will give our customers answers, while our peers only give theirs more questions.
Power You Can Trust
Unlike most retailers in Texas who simply purchase energy from power producers, apply a significant markup, and then sell it to you at a higher rate, we do things differently.
BKV has been extracting and producing natural gas for over seven years, fueling millions of homes with power. In 2021, BKV acquired the Temple 1 facility and has been producing electricity from this High Efficiency, Low Emissions natural gas power plant. Millions of dollars and countless hours have been invested in upgrading its winter weatherization and extreme heat resilience for the unique Texas climate. You can relax knowing we’re hard at work!
Natural Gas energy is our path to a greener tomorrow
Do you want to know why natural gas is the best complement to renewable electricity generation? Read our article here.
FAQs
We’re sure you have questions. Here are some answers!
Questions about the Transfer
Will I experience any interruption in my electricity service with the transition?
Nope! The transition to BKV Energy will not cause any service interruptions.
Do I need to do anything on my end?
If you are not currently enrolled in automatic payments, the transition will be seamless, and no action is required. If you have automatic payments set up with Energy Texas and you want to continue with automatic payments, you will need to re-enroll on our customer portal once you receive your new account number. To ensure the security of your automatic payments information, it will not automatically transfer.
What will happen to my current pricing plan with Energy Texas?
Great news: BKV Energy will honor your current plan and rates when you switch over to us. You can expect to receive the same great value you had with your previous provider, including your per kWh, base, and delivery charges.
Will my rates or plan change as a result of the acquisition?
Rest easy! BKV Energy will honor your current plan and rates when you switch over to us. You can expect to receive the same great value you had with your previous provider, including your per kWh, base, and delivery charges.
Will there be any new incentives or benefits available to me as a result of the acquisition?
At BKV Energy, we love rewarding our customers! You can participate in our customer referral program and earn a $50 credit towards your future energy charges for every successful referral. And the friends and family you refer will receive the same credit. Talk about a win-win situation!
What changes can I expect to see in terms of customer service or billing?
We have a team of experts to make your life easy. You can count our top notch customer service team behind you. You’ll experience the same excellent customer service and billing processes as before. As a new customer, you’ll need to create an account on our customer portal at https://account.bkvenergy.com/ to manage your account online. Don’t worry; it’s easy to set up.
I’ve still got some questions about this whole process – who should I contact about questions?
Our customer service team is here to help! Give us a call at 1-855-258-4797 or email us at [email protected].
How do I cancel my account with BKV?
We’d be sorry to see you go! If you’re set on canceling your account, give us a call at 1-855-258-4797 and speak to our expert customer service agents. Please note that if you are still within your contract period, you will be responsible for paying your contract’s early termination fee.
How do I transfer my electricity service to my new address?
If you’re moving to a new address and would like to transfer your services, you can fill out the Transfer of Service form, or you can send an email to [email protected] with the following information included:
- Move out date for current address
- Move-in date for new address
- New service address
Your new address must be within BKV Energy’s service areas in order for us to transfer your service.
Questions about Billing
When will I get my first bill?
Your home’s billing cycle is determined by your regional TDU (utility) company’s meter read cycle. This could be up to 35 days after you begin service with BKV Energy.
How can I pay my bill?
- Pay your bill electronically online by logging into your customer portal account
- Pay your bill online without logging into your customer portal with Quick Pay
- Enter your 11-digit billing account number and zip code to find your bill
- Pay your bill over the phone by calling us at 1-855-258-4797
- Pay your bill over the phone 24/7 with our convenient interactive voice response system
- Set up bill pay with your bank
- Pay your electricity bill in-person with CheckFreePay at participating HEB, Kroger, Walmart, CVS, Dollar General, and Ace Cash locations – search BKV Energy to find a location near you
- Pay your bill by mail by including a signed check in the return envelope we provide with paper billing statements. Please send bills to the address below
BKV Energy
P.O. Box 660842
Dallas, TX 75266-0842
Why did my bill amount change from last month?
Your energy usage (kilowatt-hours or kWh) will vary from month to month. Typically, usage is heavier in the summer and winter months since air conditioning and heating are two of the heaviest load factors for power draw.
What other fees could I see on my bill?
In ERCOT, TDSPs (Transmission Distribution Service Providers) calculate delivery charges that appear on customer bills. These charges are either fixed fees (One Time Charges) or based on electricity usage (Pass-through Charges). Some TDSPs also charge different rates depending on the type of meter reading/recording system used. These charges cover the cost of setting up accounts, transmitting and distributing electricity, and other related expenses.
How can I view my bill?
Customers can view their bills online by logging into their account on the BKV Energy customer portal. You will be able to receive your bill using your preferred bill delivery method, which can be via email and/or physical mailing to your billing address.
What payment options are available with BKV Energy?
We only accept VISA, Mastercard, ACH, Discover and AMEX for online payment. Customers also have the option to mail checks to our finance department. The correct address to send in your check for your bill payment is:
BKV Energy
P.O. Box 660842
Dallas, TX 75266-0842
After I confirmed I have the correct payment method I am still having issues, what can I do?
Please check your payment information and ensure it is up to date. If you continue to have payment issues, please contact our support team for assistance.
How can I set up autopay?
To set up automatic payments for your BKV Energy account, you can follow these steps:
- Log in to your online customer account on the BKV Energy customer portal.
- Click “Billing and Payments” from the main menu
- Click “Manage Autopay”
- Click “Enable Autopay”
- Fill in payment method details or add a new payment method
- Save!
How do I make my final payments to Energy Texas?
We’ve got you covered. To avoid possible service interruption, please make any payments billed by Energy Texas to Energy Texas. If you are on autopay, Energy Texas will automatically draft your final payment. Otherwise, you can pay via your EnergyTexas MyAccount, check, bank bill pay, or over the phone.
I promised to make a past-due payment before a certain date in order to not be disconnected. Is that still in order?
Yes, it is! To avoid disconnect prior to the transfer from Energy Texas, you must maintain any previous payment arrangements made with Energy Texas. Payment must be made to Energy Texas to restore power should your account get disconnected.
Will my Energy Texas online bill pay account still be accessible after the transition?
Energy Texas online bill pay accounts will remain open for a limited time to allow you to pay your final bill and access previous billing history. For further questions regarding online account access, please contact Energy Texas.I already switched to another electricity provider after receiving the notification letter.
Will my monthly payment date remain the same?
Yes, your payment date will remain the same as it was with your previous provider.
What happens to my account?
If you have already switched to another electricity provider, your account will remain active with that provider, and the transition to BKV Energy will not impact your service.
What happens to electronic payments or automatic payments that I’ve set up?
If you are on automatic payments with Energy Texas, you will need to set up automatic payments separately with BKV Energy (after your BKV Energy account has been created, and you have received your account number). Once your BKV Energy account is established, you may go online to https://account.bkvenergy.com/ or call BKV Energy at 1-877-455- 4674 to have automatic payments added to your new account.
I currently have paperless billing set up; will I still receive my bills via email from BKV Energy?
After you receive your account number from BKV Energy and set up your online account management access, you can configure paperless billing and change your billing preference at any time.
I am enrolled in automatic bill payment through my bank. Do I need to notify them?
Yes, you will need to update your payment information per the remittance instructions on your first invoice with BKV Energy. However, you will need to use your current payment information to pay the last bill you receive from Energy Texas.
What are the different payment methods accepted by BKV Energy?
BKV Energy accepts a range of payment options such as major credit cards, automatic bank drafts, one-time payments, and pay-by-mail. You can manage your payment methods using our online account management tool at https://account.bkvenergy.com/. We also accept payments through our automated phone system or by speaking directly with one of our Customer Care Representatives.
Will my current plan still have the same expiration date?
Yes, your expiration or renewal date will remain the same as it was before with your previous provider.
Can I continue using ACH to pay my bills with BKV Energy?
Yes, BKV Energy takes ACH payments. You can set up ACH payments by enrolling in our customer portal at https://account.bkvenergy.com/ once you receive your new account information.
How can I contact BKV Energy, my new electricity provider?
You can reach us by phone at 1-855-258-4797 from Monday to Friday between 8 AM to 7 PM CST. Alternatively, you can email us at [email protected].
When can my electric service be disconnected in Texas?
Although disconnections are typically a last resort, services might be cut if a customer fails to pay their REP deposit or bill within the specified time frame. Disconnection notices can also be issued in the case of an immediate safety concern, or if a customer is using, sharing, or tampering with energy-related equipment unscrupulously.
It’s essential to note that there are several specific situations under which service providers are prohibited from disconnecting consumer gas and electricity services. Examples include:
- Disputes relating to previous occupants of your home.
- Failure to pay an estimated rather than metered bill.
- Failure to pay unrelated electric service charges.
- Outstanding charges in active dispute with the REP.
- Underbilling mistakes for services rendered more than six months ago.
When the National Weather Service warns of poor conditions.
What if my electric service contract is canceled for non-payment?
Texas law requires utility companies to provide customers with at least ten days’ notice, and REPS are prohibited from sending written disconnection notices any earlier than the first day after the original bill’s due date. The letter should clearly explain what will happen if payment is not received by the stated deadline and whether any payment plans are available. Special considerations apply to customers who need help paying their bills due to sickness or disability.
What is a Switch Hold?
A Switch Hold is a measure implemented by energy businesses in Texas to prevent customers from initiating new service agreements with alternative providers before their outstanding balance has been cleared. Under Texas law, Switch Holds are required to be removed as soon as the outstanding balance is paid, and if the customer’s contract ends while a Switch Hold is in place, they must be offered the lowest-priced repayment plan available.
What are the Electricity Shut Off Laws in Texas?
Texas shut off laws comprise all of the guidelines and rules we’ve covered so far with regard to:
- Providing ample notice before disconnection.
- Offering deferred payment plans.
- Considering each customer’s ability to pay on an individual basis.
Regulated by the PUC, Texas shut off laws are designed to protect consumers and help explore avenues for resolving payment issues while ensuring fair treatment by electric utility companies.