Frequently Asked Questions

Our 30-Day Power Pilot is a 30-day risk-free trial that can help you feel more confident in switching to BKV Energy. You get 30 days to decide whether you want to stick around, which begins once your electricity services with BKV Energy start.

We’re confident that you’re going to love BKV Energy. If you end up feeling differently, you can leave us early without paying an early termination fee.

After the first 30 days, the early termination fee specified in your plan’s Electricity Facts Label will apply.

The 30-Day Power Pilot is for customers enrolled in one of our Bluebonnet or Bluebonnet Green plans.

The BKV Energy Refer A Friend program rewards existing customers for referring friends and family to sign up with BKV Energy. You get $50, they get $50. Everybody wins!

How do I refer friends and family to BKV Energy?

Copy your unique referral link from the referrals page in your customer portal account and send the link to your friend. Your friend will need to use your unique link to sign up. 

When do I get my referral rewards?

If you have referred a friend, you will receive your referral rewards at the time of your friend’s third bill. Both you and your friend must be active with BKV Energy to be eligible to receive the referral rewards.

BKV Energy is proud to offer renewable Texas electricity plans.

We offer plans that are 29% renewable and plans that are 100% renewable. The choice is yours while you’re signing up.

Our renewable energy plans are backed by Texas wind and solar power.

No, you do not need to send a cancellation notice to your current provider when switching to BKV Energy. We will handle that on your behalf and notify your prior provider of the switch through ERCOT.

Sometimes, the location where you’re moving may have a switch hold from the previous occupant. Switch holds are the result of unpaid bill amounts from incomplete deferred payment plans.

You, as the new occupant, are not responsible for these charges and can switch the home into your name by submitting a New Occupant Statement to BKV Energy. We can submit this form to your regional utility on your behalf. When emailing this form to BKV Energy at [email protected], please include a copy of one of the following forms as proof of your move:

• Signed Lease, showing the date of occupancy with signatures
• Closing Documents, from the home’s sale
• Notarized Affidavit of Landlord

A deposit may be required depending on your payment history and your credit score. If so, you’ll need to pay the required deposit before your service can start. Your deposit amount will be calculated at the time of your enrollment request.

Deposits will be fully reimbursed after 12 consecutive on-time payments, with interest at the rate approved by the PUCT.

How can I pay the deposit?

You may pay the deposit with a credit or debit card, or with a Deferit plan.

Can the deposit requirement be waived? 

Yes, the deposit can be waived. Email a copy of a letter of good credit from your most recent provider to [email protected]. The letter must show proof of no more than 1 late payment for the most recent 12 consecutive months as well as have no disconnections for non-payment.

Or you may be eligible for a deposit  waiver if you are:

A customer aged 65+:  We will waive your deposit if you send us a valid copy of one of the following forms of identification :

• State-Issued Identification Card 
• U.S. Driver’s License
• Passport 

A victim of family violence: If you are a victim of family violence, you are eligible to have your electric service deposit waived. To qualify as a victim of family violence, you will need to send a copy of your Texas Council on Family Violence deposit waiver certification letter. The letter must be filled out by family violence center personnel, treating medical personnel, law enforcement personnel, a Texas District Attorney or County Attorney, Office of the Attorney General personnel or a grantee of the Texas Equal Access to Justice Foundation which you can find on the Texas Council on Family Violence’s Website.

A fixed-rate electricity plan has an energy charge (per kilowatt-hour) that is locked in for the duration of a contract. That means the energy charge does not change during the contract. Even when market prices change, your rate stays the same, which makes budgeting much easier.

Please note that even on a fixed-rate plan, your electricity bill will not be the same every month. While your rate stays the same, your kilowatt-hour (kWh) usage changes, plus there are TDU delivery charges and taxes.

We recommend Texans go with a fixed-rate plan to protect them from high variable rates during the summer months.

A variable-rate electricity plan has an energy charge (per kilowatt-hour) that is subject to change month to month. It fluctuates due to changes in electricity prices. Electricity prices are impacted by weather, seasonality, supply, demand, and other factors. If market rates drop, then your variable rate energy charge may drop, but high temperatures and high demand can cause the energy charge to increase. Variable rates are often very expensive during the summer, which can lead to high bills.

Enter your zip code. Browse our available electricity plans. Choose the plan with the term length and renewable energy percentage that best fits your budget and lifestyle. Fill out and submit your information. We’ll handle the rest from there. Get started >>

In most homes or apartments with existing service from another provider, we can switch you over the same day. If you’re moving to a new home or apartment, our team will work with you to get you set up and running in as little as three days.

If you’ve requested same-day service, your power will be turned on the day you applied for power with BKV Energy as long as you have met any potential identity verification and service deposit requirements. Same-day service requests are available Monday-Friday as long as you submit your application before 3:30PM Central and meet all application requirements.

Your energy usage (kilowatt-hours or kWh) will vary from month to month. Typically, usage is heavier in the summer and winter months since air conditioning and heating are two of the heaviest load factors for power draw.

Your home’s billing cycle is determined by your regional TDU (utility) company’s meter read cycle. This could be up to 35 days after you begin service with BKV Energy.

Customers can view their bills online by logging into their account on the BKV Energy customer portal. You will be able to receive your bill using your preferred bill delivery method, which can be via email and/or physical mailing to your billing address.

To set up automatic payments for your BKV Energy account, you can follow these steps:

1. Log in to your online customer account on the BKV Energy customer portal.
2. Click “Billing and Payments” from the main menu
3. Click “Manage Autopay”
4. Click “Enable Autopay”
5. Fill in payment method details or add a new payment method
6. Save!

• Pay your bill electronically online by logging into your customer portal account
• Pay your bill online without logging into your customer portal with Quick Pay
  • Enter your 11-digit billing account number and zip code to find your bill
• Pay your bill over the phone by calling us at 1-855-258-4797
  • Pay your bill over the phone 24/7 with our convenient interactive voice response system
• Set up bill pay with your bank
• Pay your electricity bill in-person with CheckFreePay at participating HEB, Kroger, Walmart, CVS, Dollar General, and Ace Cash locations – search BKV Energy to find a location near you
• Pay your bill by mail by including a signed check in the return envelope we provide with paper billing statements. Please send bills to the address below

BKV Energy
P.O. Box 660842
Dallas, TX 75266-0842

Learn more >>

BKV Energy will send you contract expiration and renewal notices via email starting 90 days before the end of your current contract. We will also send notices 60 days, 30 days, 15 days, and 7 days before your contract expiration date.

Renewing your BKV Energy plan is simple. Click the button in the emails to view your available renewal plan options. You can also get in touch with our customer support team at [email protected] or 855-258-4797 if you have questions or would like assistance making a decision.

If you’re moving to a new address and would like to transfer your services, you can fill out the Transfer of Service form, or you can send an email to [email protected] with the following information included:

• Move out date for current address
• Move-in date for new address
• New service address

Your new address must be within BKV Energy’s service areas in order for us to transfer your service.