Support Center
Billing & Payments
How to Read Your BKV Energy Electric Bill
2 minute read
Do BKV Energy Plans Have Usage Requirements or Limits?
< 1 minute read
Do BKV Energy Plans Include Monthly Base Charges?
< 1 minute read
How to Pay Your Bill
< 1 minute read
Payment Assistance Programs
< 1 minute read
Payment Plans and Waiver Program
2 minute read
What Are TDU Pass-Through Charges?
2 minute readSigning Up & Accounts
Earning Interest on Electricity Deposits
< 1 minute read
Does BKV Energy Offer Renewable Energy Plans?
< 1 minute read
Do You Need to Cancel Your Current Plan Before Signing Up?
< 1 minute read
What is BKV Energy’s 30-Day Power Pilot?
< 1 minute read
What Happens If You Cancel Your Plan Early?
< 1 minute read
Electricity Deposit Waiver Guide
< 1 minute read
How to Register Your Customer Portal Account
3 minute read
How to Set Up Autopay
2 minute readElectricity Services
BKV Energy Rewards Program
3 minute read
BKV Energy Variable Pricing History
< 1 minute read
How to Report a Power Outage
< 1 minute read
How to Get in Touch with BKV Energy
< 1 minute read
What is the Refer a Friend Program?
< 1 minute read
What Areas Do We Service?
< 1 minute read
Moving? How to Change Your Service Address
< 1 minute read
How to Cancel Services
< 1 minute readSupport
How can we help you?
When you contact us, you’ll talk or text with a real, honest-to-goodness person who will work with you to solve any issues you might have. It shouldn’t be a revolutionary idea to bring people back into customer service, but that’s what we’re doing.
Customer Service Hours
Monday to Friday 8:00 AM to 9:00 PM
Saturday 8:00 AM to 5:00 PM
713-893-6012
