From a cut ground wire affecting a single customer, to major power grid issues affecting millions, we know outages are frustrating and potentially dangerous. We can ensure you we’re doing everything we can to keep uninterrupted power flowing from our plant to the grid.
Regional TDUs (Transmission and Distribution Utilities) own and are responsible for maintaining the electrical wiring across the Texas power grid. Your local TDU will have the latest updates on the status of an outage and are the best source of information for timelines. The below information will help you find the best way to contact your TDU.
Disclaimer: BKV Energy is a retail electricity provider certified by the Texas Public Utilities Commission to supply retail electricity to consumers. BKV Energy is not a TDU and is not affiliated with any TDUs. In the event of an outage or emergency such as a downed power line, please contact your TDU to report the situation.