Pulling the plug on your old provider? You do not need to notify of them your cancellation before choosing a new plan with a different provider. If you are switching to a new electricity plan with BKV Energy, we will handle notifying your previous provider of the switch through ERCOT.
We will ensure that your switch happens smoothly with no interruption to your electricity services.
Before switching, check your Electricity Facts Label (EFL) to determine if you will need to pay your prior provider an early termination fee (ETF).
Other Support Posts
Signing Up & Accounts
How to Register Your Customer Portal Account
2 minute readWhat information do I need to create an account? To register your online account you will need: How do I create my customer account? Registration Form required fields Set up two-factor authentication After selecting an authentication method, you’ll be prompted to either scan a QR code (if the selected method…
Signing Up & Accounts
How to Recover Forgotten Password
< 1 minute readIf you need help resetting a forgotten password, you’re in the right place! But if you need more help, don’t hesitate to contact us. What if I forgot my account password? How do I reset my account password? Click the “Forgot Password?” link above the password field on the portal login…
