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How to Register Your Customer Portal Account
2 minute read • Last update August 2024
What information do I need to create an account?
To register your online account you will need:
- Account number (found in the welcome email/letter)
- Email address used during enrollment
- Billing address zip code
- Login ID (you choose what login ID you’d like to use)
- Password
- Secret Question and Answer
How do I create my customer account?
- Navigate to the customer portal
- Click on “Register Now”
- Enter your account number (this can be found under the ‘Your Account Details’ section of your welcome email)
- Enter email address and zip code (Note: The email address must match the one used when enrolling for service and the zip code should be the one on your billing address)
- Create a login ID, password and security question
Registration Form required fields
- Account number (this can be found under the ‘Your Account Details’ section of your welcome email)
- The email address must match the one used when enrolling for service
- The zip code should be the one on your billing address
- You will need to create a login ID / username
- Passwords must be 15-20 characters long and contain at least 3 of the 4 following character types: lowercase letters, uppercase letters, numbers, and symbols.
- Set up a secret question and answer
- You are now able to log in for the first time
- Next you will need to setup the Two-Factor Authentication method and select your default account (In case of multiple accounts)
Set up two-factor authentication
- Upon your first login, you will need to set up 2FA authentication.
- After login, you will see this popup where you can select the preferred method: Google Authenticator App, Microsoft Authenticator App, Email One-Time Passcode (OTP), or SMS Verification.
- Validate the 2FA Code
After selecting an authentication method, you’ll be prompted to either scan a QR code (if the selected method was either Google or Microsoft’s authenticator apps), or to retrieve the code from an SMS/Email that was sent to the account’s phone number/email address. This code is a unique 6-digit number.
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