If you need help with your user portal account, we’re here to help. We’ve included the most common questions our customers have when setting up their account. But if you need more help, don’t hesitate to contact us.
What information do I need to create an account?
To register your online account you will need:
Account number (found in the welcome email/letter)
Email address used during enrollment
Billing address zip code
How do I create my customer account for the first time?
If you are having trouble setting up your account, please follow the instructions below for help on how to register your new account online.
Enter your account number (this can be found under the ‘Your Account Details’ section of your welcome email)
Enter email address and Zip code (Note: The email address must match the one used when enrolling for service and the Zip code should be the one on your billing address)
Create a login ID, password and security question
Registration Form required fields
Account number (this can be found under the ‘Your Account Details’ section of your welcome email)
The email address must match the one used when enrolling for service
The zip code should be the one on your billing address
You will need to create a login ID / username
The password requirements are:
8 – 12 characters
Contains 3 out 4 character types
Set up a secret question and answer
What if I forgot my account password? How do I reset my account password?
Navigate to the ‘I forgot my password’ section page and enter account number, and email address. Then you need to confirm you are not a robot and click on ‘Rest My Password’.
You will receive an email with a temporary password and be able to reset your password. If you are still unable to access your account, please contact our support team for assistance.
How can I verify my account?
When you create your online account for the first time, you will be prompted to choose a security question and provide an answer. This security question will be used to verify your identity in case you forget your password or need to access your account from a new device. It is important to remember your security question and answer or keep it recorded somewhere safe. If you still can’t verify your account, you can contact the customer support team for further assistance.
How do I update my account information?
When your online customer account has been set up, you can go under ‘Account Information’
You can ‘Edit’ your contact information, login and password, payment information and the preferred bill delivery method. If you are still having issues updating these details, contact ou
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