How to Recover Forgotten Login/Username

If you need help remembering a forgotten login, you’re in the right place! But if you need more help, don’t hesitate to contact us.

What if I forgot my account login/username?

1. Visit the Login page

Navigate to the login page on our portal.

2. Click on the “Forgot Login ID?” link

Look for the “Forgot Login ID?” link located above the username input.

3. Follow the instructions

• When clicking on the “Forgot Login ID?” link, you’ll be redirected to the Login ID recovery form.
• Here, you will need to provide the email address associated with your Login ID.
• Next, you will receive a temporary Login ID via email.
• Lastly, you will receive your Login ID via email. Once you have the Login ID, you can either login or reset your password if needed.

Other Support Posts

Signing Up & Accounts

How to Register Your Customer Portal Account

2 minute read

What information do I need to create an account? To register your online account you will need: How do I create my customer account? Registration Form required fields Set up two-factor authentication After selecting an authentication method, you’ll be prompted to either scan a QR code (if the selected method…

Signing Up & Accounts

How to Recover Forgotten Password

< 1 minute read

If you need help resetting a forgotten password, you’re in the right place! But if you need more help, don’t hesitate to contact us. What if I forgot my account password? How do I reset my account password? Click the “Forgot Password?” link above the password field on the portal login…