Russ Congi

About

Russ Congi serves as the Customer Operations Manager at BKV Energy, bringing more than 25 years of leadership experience across Operations, Technology, and Contact Centers. Throughout his career, he has worked with both startups and large, established retail electricity providers, where he has successfully optimized business processes, improved operational efficiency, and led international cross-functional teams for both the ERCOT and US North Markets.

At BKV Energy, Russ is focused on delivering an exceptional customer experience. He is committed to keeping processes and billing simple, transparent, and customer-friendly while supporting the company’s continued growth and innovation.

Outside of work, Russ enjoys spending time outdoors, coaching and watching baseball, and being with his family, preferably at the beach.

Education

Russ earned his degree in Management and Marketing from Sam Houston State University.