At BKV Energy, we believe that everyone deserves a helping hand. We’ve created this program to support customers in need. Under the program, at our discretion, we may waive late payment fees, provide payment extensions, or deferred payment plans for qualified participants.
Late Payment Waiver Qualifications
Customers may qualify for financial assistance if they meet any combination of the following conditions:
- You have been with BKV Energy for at least nine months and have had no more than one late payment in the most recent nine month period
- Payment has already been sent but due to extenuating circumstances (e.g., customer portal issues), payment was three or fewer days late
- You are at risk of disconnection due to being unable to pay the additional late fee amount
Deferred Payment Plans
For customers who meet the requirements, we may provide Deferred Payment Plans (DPP). To qualify for a DPP, customers must meet all of these requirements:
- An up-front payment of fifty percent (50%) of the amount outstanding is required, and the remainder of the amount is due in equal installments over the next five (5) months
- You must not have defaulted under a previous deferred payment plan with us or have received more than two disconnection notices in the past twelve months
- You must have at least three months of payment history with us prior to qualifying for a deferred payment plan
- Customers with at least three months of payment history with us are eligible
- Customers with less than three months of payment history may be eligible depending on credit status and prior payment history
Payment Extensions
If you’re facing a short-term cash-flow issue, a payment extension may provide the help you need. Customers who meet these conditions may qualify for a payment extension:
- An up-front payment of fifty percent (50%) of the amount outstanding is required
- You must not have defaulted under a previous payment extension with us or have received more than two disconnection notices in the past 12 months.
- Customers with at least three months of payment history with us are eligible
- Customers with less than three months of payment history may be eligible depending on credit status and prior payment history
Payment plans have the following requirements:
- A one-time 5% late fee may be applied to the past due amount
- Payment Extensions must be requested before the bill due date
- The maximum number of days of the extension is 30 (~1 month).
If you are on AutoPay, you must contact us at least three business days before your bill is due so we can deactivate your automatic payment.
For questions regarding an outstanding balance or any of our payment plans, please contact BKV Energy’s Customer Care Department at 1 (855) 258-4797 during our regular operating hours, which are Monday through Friday from 8am to 9pm CT and Saturday from 8am to 5pm CT.
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