How to Make a One-Time Payment

This article goes over how to make a one-time bill payment. There are four methods to make a one-time bill payment.

Quick Pay – no login required
In the customer portal
Over the phone – no need to speak to an agent
In person through CheckFreePay at participating locations: HEB, Walmart, CVS, Dollar General, and Ace Cash Express

Make a one-time payment with Quick Pay

Visit the Quick Pay page at https://bkvenergy.com/quickpay
Type in your 11-digit billing account number with no dashes. Example: 12345678901
Type in the 5-digit zip code associated with your service address. Example: 75123
Click “FIND AND PAY YOUR BILL”
Select a payment method (as of 9/24/25 only credit or debit card is available, but more options coming soon)
Enter in your payment information
Make the payment
Your account is updated immediately

How to make a one-time in the customer portal

1. You’ll see “Pay Now” buttons scattered across the account portal. These buttons will take you to the payments page and allow you to make a one-time payment.

2. Once there, you’ll need to fill out the payment form with your credit card and billing information.

3. If you already have a credit card saved, you’ll be able to see it in the “Use Credit Card” block below the form and use it to make the payment.

4. If the information provided is valid, you can go to the next step, the “Payment Confirmation” page.

5. Here, you can click on the “Back” button to go to the previous page and check/update your information or confirm the payment by clicking “Pay Now”. When you click on the “Pay Now” button, the payment will be processed and, if the payment goes through correctly, you’ll be taken to a final page, the “Payment Complete” page.

Make a one-time payment over the phone

Call us 24/7 at 1-855-258-4797
Follow the Interactive Voice Response system steps to pay your bill over the phone without speaking to an agent
Your account is updated immediately