Support Center
Billing & Payments
How to Add or Remove a Credit Card
2 minute read
How to Read Your BKV Energy Electric Bill
2 minute read
Do BKV Energy Plans Have Usage Requirements or Limits?
< 1 minute read
Do BKV Energy Plans Include Monthly Base Charges?
< 1 minute read
How to Pay Your Bill
< 1 minute read
Texas Electricity Bill Payment Assistance Programs
2 minute read
Payment Plans and Waiver Program
2 minute readSigning Up & Accounts
Is There a BKV Energy Mobile App?
< 1 minute read
How to Register Your Customer Portal Account
2 minute read
How to Recover Forgotten Password
< 1 minute read
How to Enable and Disable Autopay Payments
2 minute read
How to Make a One-Time Payment
2 minute read
How to Recover Forgotten Login/Username
< 1 minute read
How to Set Up Your Deferit Account
2 minute read
Earning Interest on Electricity Deposits
< 1 minute readElectricity Services
VoltPoints Loyalty and Rewards Program
3 minute read
BKV Energy Variable Pricing History
< 1 minute read
How to Report a Power Outage
< 1 minute read
How to Get in Touch with BKV Energy
< 1 minute read
What is the Refer a Friend Program?
< 1 minute read
What Areas Do We Service?
< 1 minute read
Moving? How to Change Your Service Address
< 1 minute read
How to Cancel Services
< 1 minute readSupport
How can we help you?
When you contact us, you’ll talk or text with a real, honest-to-goodness person who will work with you to solve any issues you might have. It shouldn’t be a revolutionary idea to bring people back into customer service, but that’s what we’re doing.
Customer Service Hours
Monday to Friday 8:00 AM to 7:00 PM
713-893-6012
